How Technology Is Changing the Last Mile

Last-mile transport drivers and carriers scramble to find a digital solution in our post-pandemic world due to the catapulting effects of e-commerce. And there’s no end in sight.

The people who work in the last-mile logistics sector have too many options for simplifying and optimizing their workflows. So whatever tech they invest in, they need immediate assurance that it will reduce costs, maximize efficiency, and deliver happier end customers; a sure bet.

The Past, Present, and Future of E-Commerce

Sales ratios in eCommerce nearly tripled from 2014 to 2019.

Then, the pandemic put a pedal to the metal on everyone’s buying behavior.

And companies promised to deliver people their goods faster, inevitably putting enormous pressure on the last mile delivery companies and drivers who transport the goods from warehouse to home.

By 2030, the World Economic Forum found that last-mile delivery could grow by 78%.

New technology needs to be implemented to streamline the influx of online shopping and shorter delivery timelines.

Tech’s ROI

In response to the changing global landscape, new technologies rose to transform everyday work.

A 2020 study by McKinsey & Company found that the pandemic sped up the adoption of digital technologies by several years. Companies who stayed ahead of the curve received immediate ROI, with goods being moved 40 times faster than they thought possible.

With that kind of response, 50% of the leaders surveyed by McKinsey believe using advanced technology is here to stay.

The Last Mile’s Tech

Critics and insiders herald Smart Logistics as a Service (LaaS) platforms as the future of last-mile logistics. Smart LaaS systems allow companies to:

  • Track their deliveries in real-time, regardless of carrier.
  • Centralize all data into one simplified dashboard.
  • Receive real-time analytics to impact decision-making.
  • See alerts to minimize delays and risks before they happen.
  • Bring personnel and delivery drivers to the right place at the right time.
  • Move more goods quickly.

A digital platform helps the drivers and companies a part of Last Mile Delivery know why their goods are stuck at customs and when they will get to their destination. From the palm of their hand, they have the timely insight to answer their customer’s number one question, “Where’s my stuff?” No one’s left hanging.

Smart LaaS takes complex systems and simplifies them to make decisions easier and processes more efficient, all while keeping costs minimal.

Final thoughts

Last-mile logistics feels the squeeze from increasing customer demand and lagging supply chain issues. Still, with the right Smart LaaS tech, LMD companies can step on the gas. Transporting goods from the warehouse to the consumer can be a walk in the park. It is the quintessential puzzle piece simplifying global customs clearance and drayage functions, making the happiest end-consumers.

Learn more about the AI-powered, cloud-based Smart LaaS platform changing last-mile logistics at klearnow.com.