KlearNow receives 2020 AI-based Customs Clearance New Product Innovation Award by Frost & Sullivan Analyst Group Read More

Customer Sales Representative (CSR)

Company Description

KlearNow is an exciting new company providing an innovative state of the art solutions that brings the global supply chain into the digital age. With Brexit and 240 million customs declarations forecasted coming in from the EU next year there is a huge opportunity at hand using AI/ML technology to cope

Job Description

Summary: We are looking for a Customer Success Representative (CSR) whois also fluent in other European languages such as German and/ or Dutch. You be responsible for managing a growing portfolio of KlearNowcustomers. This is a high-profile customer-facing role requiring outstanding relationship management, on-boarding and implementation skills. In addition, the role requires the ability to manage multiple customer interactions simultaneously, coordinate with cross-functional teams, aiming to drive customers to value. The ideal candidate is detail and results oriented, with strong communication and problem-solving skills.

Responsibilities:

  • On-board new customers and handhold their initial shipments through a full lifecycle
  • Be an expert on KlearNow products, features and functions
  • Create Business Review cadencewith customers; weekly, bi-weekly, monthly
  • Measure and track KPIs and Overall customer health
  • Track and follow-up on reported issues
  • Assess customer pain-points and capture enhancement requests
  • Provide updates to customers on new releases, roadmap and best practices
  • Work closely with sales, product and operations teams

Requirements:

  • 3-5 years of Customer Success or Customer facing experience
  • Excellent communication and presentation skills
  • Able to work in a hyper-growth, fast paced start-up
  • Fluency in English as well as Dutch or German
  • French is a nice plus
  • Supply Chain or Customs Clearance experience is a plus
  • Master’s degree preferred

Join our team!